77aec Privacy Policy

77aec is an online betting and casino platform operating under the brand name 77aec, accessible at 77aec.io. References in this Privacy Policy to "77aec", "we", "us", or "our" refer to the operator of the 77aec platform.

We act as the data controller in respect of the personal information that members provide to us during registration and throughout their use of the 77aec platform. As data controller, we determine the purposes for which your personal data is processed and the means by which it is processed, and we are responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected from individuals who visit the 77aec website, register an account, make a deposit, place a bet, participate in a promotion, or contact our customer support team. It applies regardless of the device or method used to access the platform, including desktop browsers, mobile browsers, and any dedicated application.

For all privacy-related enquiries, data access requests, or concerns, please contact us directly at [email protected]. Our team operates 24/7 and will acknowledge your message within 24 hours.

77aec collects personal information about you from several sources and in several categories. The table below summarises the main categories of data we collect and the circumstances under which each is gathered.

We do not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data, unless such information is voluntarily provided to us by a member in the context of a support request or responsible gaming enquiry.

Information collected automatically: When you visit the 77aec platform, our servers automatically record certain technical data including your IP address, the date and time of your visit, the pages you access, and the referring URL. This data is used for security monitoring, fraud detection, and platform analytics. It does not on its own identify you as an individual but may be combined with other data we hold to do so.

77aec uses the personal information we collect for the following purposes:

• Account Creation and Management: To register your account, verify your identity and age, maintain your account balance, and process your deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment providers.
• Service Delivery: To make the full range of 77aec betting markets, casino games, live dealer tables, and promotional offers available to you in a personalised and functional manner.
• KYC and Fraud Prevention: To fulfil our obligations under applicable anti-money laundering (AML) requirements, to verify that you meet the 21+ age restriction, and to detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and any other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide guidance on account, payment, and gaming matters through live chat and email.
• Responsible Gaming: To monitor your betting patterns and account activity for signs of problem gambling behaviour, and to apply any responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — that you have requested or that we are required to apply under our responsible gaming obligations.
• Security: To protect the integrity of the 77aec platform, prevent unauthorised access to accounts, detect bot or automated tool usage, and investigate security incidents.
• Marketing and Promotions: To send you information about 77aec promotions, seasonal bonuses (e.g., BPL season offers, Eid promotions, Pohela Boishakh specials), and platform updates — but only where you have given your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Legal Compliance: To meet any legal or regulatory obligations that apply to the 77aec platform, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregate usage patterns and technical data in order to improve the performance, reliability, and user experience of the 77aec platform over time.

Every instance of personal data processing carried out by 77aec is grounded in one or more of the following lawful bases:

• Contractual Necessity: Processing that is necessary in order for us to perform the contract between us — that is, to deliver the betting and casino services you have registered to use. This covers account creation, payment processing, bet settlement, and customer support.
• Legal Obligation: Processing that is required in order for us to comply with applicable legal obligations, including AML checks, age verification, and responses to lawful regulatory or governmental requests.
• Legitimate Interests: Processing carried out on the basis of 77aec's legitimate business interests — for example, fraud prevention, platform security, improving our services, and analysing usage data — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — most notably, the sending of marketing communications. Where we rely on consent as our lawful basis, you may withdraw that consent at any time without it affecting the lawfulness of prior processing.

If you wish to understand the specific legal basis that applies to any particular processing activity involving your data, please contact us at [email protected] and we will provide a clear explanation.

77aec does not sell, rent, or trade your personal information to third parties for commercial gain. We may, however, share your data with the following categories of recipients where it is necessary to do so in order to operate the platform or meet our obligations:

• Payment Processors: We share the minimum necessary financial information with our payment partners — bKash, Nagad, Rocket, Upay, Tap, and SureCash — in order to process your deposit and withdrawal transactions. These providers operate under their own privacy and data security frameworks and are responsible for the data they handle in their own capacity.
• Identity Verification Providers: We may use third-party KYC service providers to assist in verifying the identity and age of members. These providers receive only the data that is necessary to conduct the verification and are contractually prohibited from using it for any other purpose.
• Game Content Providers: Some game providers — such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, PG Soft, Ezugi, and Spribe — may process limited technical and gameplay data directly in the course of delivering their games through the 77aec platform. This data is governed by the respective provider's data processing agreements with 77aec.
• Fraud Prevention and Security Services: We work with specialist third-party fraud detection and cybersecurity vendors who may process technical data (such as IP addresses and device fingerprints) to identify suspicious activity on the platform.
• Legal and Regulatory Authorities: We will disclose your personal data to competent authorities when required to do so by law, court order, or binding regulatory instruction. We will, where legally permitted, notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 77aec business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any material change in the way your data is handled as a result.

All third parties with whom 77aec shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for purposes other than those for which it was shared.

77aec uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies allow us to recognise your device on return visits, remember your preferences, and gather analytical data about how the platform is used.

The following categories of cookies are used on the 77aec platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in securely, maintain your session while navigating between pages, and use core features such as the betting slip and account dashboard. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, odds format, and notification settings — so that you do not have to reconfigure them each time you visit. Disabling these cookies may reduce the comfort and personalisation of your experience.
• Analytical Cookies: We use analytical tools to understand how members interact with the platform — which pages are visited most, where members spend the most time, and where technical errors occur. This data is used in aggregate form to improve platform performance and is not used to identify individual members.
• Security and Fraud Detection Cookies: These cookies help 77aec identify suspicious behaviour, detect automated bot traffic, and protect your account from unauthorised access. They are part of our commitment to platform security.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impair the functionality of the 77aec platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

77aec takes the security of your personal and financial information seriously. We maintain a range of technical and organisational measures designed to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 77aec platform is encrypted using current Transport Layer Security (TLS) protocols, protecting your information from interception in transit.
• Encrypted Data Storage: Sensitive data held in our databases — including passwords and financial account identifiers — is stored in encrypted or hashed form. Plain-text storage of passwords is never used.
• Access Controls: Access to member data within the 77aec organisation is restricted on a strict need-to-know basis. Staff who handle member data are subject to confidentiality obligations and receive regular data security training.
• Intrusion Detection: Our platform infrastructure is monitored around the clock for signs of unauthorised access, unusual traffic patterns, or attempted data breaches. Automated alerts and manual review processes are in place to respond quickly to any security incident.
• Two-Factor Authentication: Members are strongly encouraged to enable two-factor authentication (2FA) on their 77aec account for an additional layer of login security.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your personal information, 77aec will notify affected members promptly and take all necessary steps to contain and remediate the breach.

77aec retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active 77aec account is retained for the duration of the account's active period and for a period of five (5) years following account closure, in order to meet AML record-keeping obligations and to resolve any disputes that may arise after closure.
• Transaction Records: Deposit and withdrawal records, including associated payment method data, are retained for a minimum of five (5) years following the date of the transaction, in line with standard financial record-keeping requirements.
• KYC Documentation: Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years following the completion of the verification or the closure of the account, whichever is later.
• Communication Records: Customer support correspondence, live chat transcripts, and email records are retained for a period of two (2) years, unless they are relevant to an ongoing dispute or legal matter, in which case they are retained until the matter is resolved.
• Technical and Usage Data: Automatically collected technical and usage data (such as server logs and session data) is retained for a maximum of twelve (12) months, after which it is deleted or anonymised.
• Marketing Consent Records: Records of your marketing consent status are retained for the duration of your account relationship with 77aec, to enable us to demonstrate compliance with consent obligations.

When the applicable retention period expires, 77aec will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

As a 77aec member, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 24 hours and provide a substantive response within 30 calendar days.

The 77aec platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals who are under the age of 21. Registration on the 77aec platform by a minor constitutes a breach of our Terms and Conditions and is prohibited.

During the registration process, 77aec collects date of birth information and may request supporting identity documents in order to verify that a prospective member meets the minimum age requirement. Where our KYC processes or any other means reveal that an account has been registered by a person under the age of 21, that account will be immediately suspended, all pending bets will be voided, and any balance held in the account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child has registered an account on the 77aec platform, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and return any deposited funds originating from a legitimate source.

We strongly encourage parents and guardians to use parental control software and to speak openly with young people about the risks associated with online gambling. 77aec is committed to playing its part in preventing underage gambling at every level of the platform's design and operation.

77aec reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law, or improvements in the way we describe our privacy commitments to members.

When material changes are made to this Privacy Policy, 77aec will notify registered members by email and by posting a prominent notice on the platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 77aec is protecting your information. If you continue to use the platform after a revised Privacy Policy has taken effect, that continued use constitutes your acceptance of the updated policy.

If any amendment to this Privacy Policy would require your renewed consent — for example, a material change to the purposes for which we process your personal data — we will seek that consent separately before the change takes effect. You will always retain the right to withdraw consent and to request account closure if you do not agree with the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 77aec handles your personal data, please reach out to our team using the contact details below. All privacy-related requests will be handled with full confidentiality and within the timeframes set out in this policy.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Live Chat: Available 24/7 directly through the 77aec platform
• Response Time: Within 24 hours for email acknowledgement; substantive response within 30 calendar days
• Operating Hours: Around the clock, Bangladesh Standard Time (BST, UTC+6)

We treat every privacy enquiry seriously and are committed to resolving any concern you raise in a transparent and timely manner. Your trust in 77aec as a safe and responsible platform is something we work to earn every day.